• Sr. Systems Engineer

  • Overview

    Come Be Apart

    Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.


    • Primary responsibility of this position is to design, deploy, and operate a highly-available multi-tenant Microsoft Remote Desktop Services environment running in vSphere. Other responsibilities will be related to the supporting systems and technologies required to operate the RDS environment.
    • Understanding of Microsoft Windows Active Directory user management and Group Policy
    • Solid understanding of RD Connection Broker, RD Gateway, RD Licensing, and RD Web Access server roles
    • Basic understanding of SAN technology – experience with EMC preferred
    • Understanding of Veeam Backup preferred
    • Experience working with Dell and Cisco UCS server technologies
    • Familiarity with scripting languages, including PowerShell, VBS, and batch files preferred
    • Strong documentation skills for technical and non-technical audiences.
    • Knowledge of Change management best practices covering testing, implementation, and rollback plans preferred
    • Assist Information Security team in meeting all security compliance regulations and requirements. Includes documentation, log management and responding to audit requests.


    • Required certifications or equivalent experience and knowledge:
      • VMware Certified Professional – Data Center Virtualization (VCP-DCV)
      • Microsoft Certified Solutions Associate: Windows Server 2016 (MCSA 
      • Citrix Certified Associate - Virtualization (CCA - V)
    • Ability to organize workload and prioritize responsibilities
    • Manage multiple competing priorities and change tasks quickly
    • Dependable, self-disciplined, and self-initiating


    Competitive Compensation and Benefits which include:


    • Health/ Dental/ Vision/ Flex Spending Benefits
    • 401k, Retirement
    • Great PTO and Holiday Plan!
    • Maternity/ Paternity Paid Leave
    • Life and Disability Insurance
    • Tuition Reimbursement
    • Great Place to Work


    When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.


    Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

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