• System Administrator

    State/Province
    Florida
    Position Type
    Regular Full-Time
  • Overview

    Come Be Apart

     

    Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.

     

    Responsibilities

    • System administrator for ServiceNow, chatbot, chat and screen sharing tools:
      • Responsible for adding, improving and optimizing self-help content
      • Develop and deliver reporting and analysis for all four systems
      • Investigate and troubleshoot issues
      • Upgrade systems and processes as required
    • Solve issues that arise quickly and efficiently
    • Manage multiple competing priorities
    • Develop creative solutions for the business’s pain points
    • Identify trends, develop root cause analysis and implement ongoing improvements
    • Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people
    • Create, change, and delete user accounts per request 
    • Other duties as assigned

    Qualifications

    • Excited about beginning a career in IT
    • College graduate with a BA or BSc degree
    • Quick learner who enjoys a fast-paced environment and is excited about learning new things
    • Ability to work independently with limited direct supervision as needed to accomplish the responsibilities of the position
    • Excellent customer service and critical thinking skills
    • Experience in reporting, data and trend analysis
    • Ability to write clearly and communicate information and ideas. Excellent verbal and written communication, with ability to interact professionally with diverse groups and levels
    • Ability to explain concepts and processes to others in an easily digestible manner
    • Ability to present material in a basic and organized manner for training scenario
    • Ability to organize workload and prioritize responsibilities
    • Manage multiple competing priorities and change tasks quicklyDependable, self-disciplined, and self-initiating

    Competitive Compensation and Benefits which include:

    • Health/ Dental/ Vision/ Flex Spending Benefits
    • 401k, Retirement
    • Great PTO and Holiday Plan!
    • Maternity/ Paternity Paid Leave
    • Life and Disability Insurance
    • Tuition Reimbursement
    • Great Place to Work

     

    When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.

     

    Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

    Next Steps

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