• Chief Security Officer

    Position Type
    Regular Full-Time
  • Overview

    Come Be Apart

    Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.


    Position Overview: The Chief Security Officer is the highest-level executive directly responsible for an organization's entire security function both digital or electronic security requirements and physical security requirements and ensures compliance with both the required and addressable, technical, administrative and physical safeguards in accordance with applicable federal and state laws. The CSO will ensure that Arise’s security function adds value and gives it a competitive advantage.


    General Purpose: The Chief Security Officer is the top security executive and is responsible for the organization's overall security including but not limited to daily operations of the IT security program, oversight of the annual and ongoing risk assessment process, development, implementation, and maintenance of policies and procedures, ensuring the confidentiality, integrity and access of electronic protected information and of monitoring program compliance as well as investigation and tracking of incidents and breaches and in compliance with federal and state laws and applicable international laws, including GDPR.


    • Collaborates with organization senior management, CISO, Legal Department, and Corporate Compliance officer to establish governance for the corporate-wide security program, including physical and electronic assets.
    • Creates a culture of cyber security both with the IT organization and driving behavioral changes for the business.
    • Evaluates new security technology & trends, evolving threats, risks and vulnerabilities and provides recommendations to strengthen internal and external information security environment.
    • Is responsible for initial and periodic information security risk assessment/analysis, mitigation and remediation. Responsible for development and implementation of security risk management plan.
    • Works with CISO to build a strategic and comprehensive information security program that defines, develops, maintains and implements policies and processes that enable consistent, effective information security practices which minimize risk and ensure the integrity, confidentiality and availability of information that is owned, controlled and processed within the organization. Ensures information security policies, standards, and procedures are up-to-date.
    • Ensures that the disaster recovery, business continuity, risk management and access controls needs of the company are addressed.
    • Manages the development and implementation of the global security policy, standards, guidelines and procedures to ensure ongoing maintenance of security. Physical protection responsibilities will include asset protection, workplace violence prevention, access control systems, video surveillance, and more.
    • Oversees, develops and/or delivers initial and ongoing security training to the workforce. Initiates, facilitates and promotes activities to foster information security awareness within the organization and related entities.
    • Works closely with the Legal Department to ensure alignment between security and privacy compliance programs including policies, practices and investigations, and acts as a liaison to the information systems and compliance departments.
    • Ensures organization has audit controls to monitor activity on electronic systems that contain or use electronic protected personal information.
    • Manages security incidents and events involving personal data
    • Participates in the development, implementation, and ongoing compliance monitoring of all  vendor agreements to ensure security concerns, requirements, and responsibilities are addressed.
    • Assists with breach determination and notification processes under privacy laws and applicable State breach rules and requirements.
    • Establishes and administers a process for investigating and acting on security incidents which may result in a privacy breach breaches.
    • Serves as information security consultant to all departments for all data security related issues.


    • Must be an intelligent, articulate and persuasive leader who can serve as an effective member of the senior management team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff.
    • Bachelor’s degree in information systems or a related security field.
    • Must have one (if not more) of the following (current) certifications; CISSP, CISSP-ISSMP, CISA (preferred), CPP (preferred), CCSP, CEH, CISM, GSEC, SSCP, OSCP, GSLC, CCISO (preferred), CGEIT
    • Knowledge and experience in state and federal information security laws, including but not limited to GDPR and HIPAA, including NIST, PCI and all other applicable regulations.
    • Proven track record and experience in developing Information Security policies and procedures, as well as successfully executing programs that meet the objectives of excellence in a dynamic environment.
    • Project management skills: financial/budget management, scheduling and resource management.
    • Should have experience with business continuity planning, auditing, and risk management, as well as contract and vendor negotiation.
    • Must be an innovator, keeping up–to-date on security initiatives and standards.
    • Must be a critical thinker, with strong problem-solving skills.
    • Demonstrated organization, facilitation, written and oral communication, and presentation skills.
    • A high level of integrity and trust.
    • Recommended security certification.


    Competitive Compensation and Benefits which include:

    • Health/ Dental/ Vision/ Flex Spending Benefits
    • 401k, Retirement
    • Great PTO and Holiday Plan!
    • Maternity/ Paternity Paid Leave
    • Life and Disability Insurance
    • Tuition Reimbursement
    • Great Place to Work

    When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.


    Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

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