• Functional Analyst

    Position Type
    Regular Full-Time
  • Overview

    Come Be Apart

    Arise is a pioneer of on-demand customer management technology and business process outsourcing.  Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.


    The Functional Analyst will provide internal financial and operational reporting, trend analysis, and recommendations to support the decision making process in a variety of projects for Arise’s Client Results Department.


    • Capture data sources, integration, definition, dependencies and operational metrics to ensure access to relevant performance data is available from implementation through production
    • Ensure availability, timeliness and alignment on Key Performance Indicators (KPIs) which drive the success of the client program
    • Create reporting dashboards to facilitate daily, weekly, monthly and business cycle availability of KPIs
    • Deliver standardized, user optimized reporting tools for the Client Results Team
    • Produce outlier and ad-hoc reporting as needed by business rhythm
    • Proactively respond to data needs and changes in program environment
    • Conduct special studies, statistical analysis and deep dives of internal and external data
    • Provide recommendations and insight for operational excellence
    • Carries out internal and external processes such as Preselect submission to Central Operations and Star File uploads
    • Establish standardized cadence and audits to ensure tasks are carried out on time and without errors
    • Assist with the compilation and validation of additional files necessary for Service Revenue processing and adjustments for call centers using the Arise platform.
    • Standardize process to create Vendor Payment System (VPS) incentive and adjustment files, leading to a reduction in errors and faster processing times
    • Other duties may be non-routine and reflect substantial variety and complexity
    • Uses judgement and independent thinking to assist Client Results leaders in developing solutions to increase performance


    • Bachelor’s Degree desired (back ground in Econometrics, Statistics, or Finance highly desired)
    • 3-5 years’ experience creating reports and providing trend analysis
    • Strong understanding of reporting systems (what data is accessible and what reporting system data is housed in)
    • Proven ability to work independently, yet collaboratively across multiple disciplines and functions
    • Ability to collaborate and communicate effectively across all lines of business and all levels within the organization
    • Exceptional customer centricity
    • Proficiency in MS Office applications (expert level with Microsoft PowerBI and Excel - including extensive experience with Power Query, PowerPivot, Pivot Tables and Excel functions is a must have)
    • Experience with Database systems, Microsoft SQL Server and Azure SQL Preferred
    • Back ground with Minitab or other statistical software for regression analysis is highly desired
    • Deadline Driven with a keen attention to detail and strong organizational skills

    Competitive Compensation and Benefits which include:

    • Health/ Dental/ Vision/ Flex Spending Benefits
    • 401k, Retirement
    • Great PTO and Holiday Plan!
    • Maternity/ Paternity Paid Leave
    • Life and Disability Insurance
    • Tuition Reimbursement
    • Great Place to Work


    When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.


    Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

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