• Code Coordinator

    State/Province
    Florida
    Position Type
    Regular Full-Time
  • Overview

    Come Be Apart

    Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.

    Responsibilities

    • Organizing and maintaining 1000 + user IDs within multiple systems
    • Creating user access for multiple systems for new hires
    • Analyzing user codes
    • Updating/modifying permissions based on user roles/permissions
    • Transitioning users from multiple skills
    • Loading client codes into BMS database
    • Resetting/unlocking user passwords
    • Troubleshooting code related escalations
    • Communicating codes to users via mail merge/email
    • Disabling codes when no longer active
    • Maintaining a master repository of all users
    • Perform regular audits across systems to ensure accuracy
    • Responsible for other reports, analysis or other duties as assigned

    Qualifications

    • Solid organizational and follow through skills.
    • Ability to work in a team oriented environment.
    • Shows initiative and is able to work independently with minimal supervision
    • Demonstrated ability to manage details and priorities in a fast paced, intense environment.
    • Strong knowledge in Microsoft applications with a strong emphasis on Word, Excel, Outlook:
    • Logical functions within an index match
    • Data functions
    • Index/Match
    • V&H Lookups
    • Text Functions
    • Concatenate
    • Mid
    • Excellent organizational skills and an aptitude for detail
    • Must possess excellent interpersonal, oral, and written communication skills

     

     Competitive Compensation and Benefits which include:

    • Health/ Dental/ Vision/ Flex Spending Benefits
    • 401k, Retirement
    • Great PTO and Holiday Plan!
    • Maternity/ Paternity Paid Leave
    • Life and Disability Insurance
    • Tuition Reimbursement
    • Great Place to Work

     

    When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.

     

    Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V

     

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