• Strategic Crowdsourcing Specialist

    State/Province
    Florida
    Position Type
    Regular Full-Time
  • Overview

     

     

    Come Be Apart

     

    Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.

    Responsibilities

    • Markets course opportunities to potential and/or current Call Center companies and their agents authorized to use the Arise platform
    • Maximizes marketing strategies to develop course announcements for Global Certification Operations.
      • Creates business relationships with Independent Partners to assist in filling class orders while ensuring the agent experience is white glove
      • Creates relationships with internal customers in regards to ramp planning and other Crowdsourcing duties explained below
    • Using Client and Arise course qualification criteria, enroll and schedule qualified call centers and their agents into certification courses.
    • Drives all administrative aspects of courses (this includes Posting, Pricing, RSVP and other strategies):
      • Build classes in database using the most up to date templates assigned with the latest assessments, background and other requirements
      • Create, maintain and distribute course rosters;
      • Submit prerequisite data to obtain program codes; 
      • Ensures call centers and their agents are aware of course requirements and certification criteria
    • Maintains sourcing and fulfillment reports
    • Maintain a cycle calendar detailing the dates and administrative duties for each course.
    • Participates in client conference calls as required by Crowdsourcing leadership to support the Client Results Department.
    • Complaint resolution
    • Responds quickly and correctly to information changes impacting the scheduling efforts.
    • Other duties as assigned.

    Qualifications

    • College Degree or 2 years of related studies.
    • High level of attention to detail with excellent follow-through, organizational and interpersonal skills
    • A “Never Quit and “Can Do” Attitude. Thinks through business problems by suggesting, planning and executing solutions
    • Flexibility to meet changing priorities or deadlines as needed
    • Excellent verbal and written communication skills are required including the ability to communicate professionally with Clients and Call Center Companies
      • Ability to draft reports, business correspondence, and procedure manuals
      • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
      • Ability to prepare creative announcements drawing potential learners to the course offerings.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
    • Solid word processing and presentation software skills, plus excellent command of e-mail and internet tools
    • Intermediate to Advanced Microsoft Excel skills
    • Ability to defuse situation before escalation
    • Ability and willingness to multi-task

    Next Steps

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