Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises, from startups to Fortune 500.
The Platform Support Lead is responsible for ensuring quality and handling escalated issues received via Live Chat, Email, Mail and/or Phone. The focus of the Lead will be to triage and resolve individual escalations, prevent further escalations by resolving underlying issues, manage the escalation queue, and document opportunities for process improvements. Serving as the central point of contacts for escalations, this position will work closely with other departments to make operations more scalable and structurally sound.
Competitive Compensation and Benefits which include:
When smart creative and passionate people get together, the results are astounding and the opportunities limitless.
Achieve your potential at Arise.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V