Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises, from startups to Fortune 500.
As a Escalation Specialist, Tier 2 you will handle escalations that come in the department through various channels, including Live Chat, Email, Mail and/or Phone. Focus will be to triage and resolve individual escalations, prevent further escalations by resolving underlying issues, manage the escalation queue, and document opportunities for process improvements. Serving as a central point of contacts for escalations, you will work closely with other departments to make our operations more scalable and structurally sound.
Proven ability to resolve issues with a strong passion for customer service
Competitive Compensation and Benefits which include:
When smart creative and passionate people get together, the results are astounding and the opportunities limitless.
Achieve your potential at Arise.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V