Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.
The Director, Workforce Management works with Executive Client Results Leadership to drive account profitability via strong workforce management decisions. They are responsible for overall WFM delivery, support and execution across multiple programs/clients, and is responsible for a team of Forecasting and RTA Analysts. This role requires a passion for workforce management, a clear vision and a dynamic workstyle. In addition, there is a strong focus on continuous improvement, so you will be asked to leverage existing technologies while seeking out new Workforce Management solutions.
Competitive Compensation and Benefits which include:
When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise.
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V