Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise makes the way for a superior customer experience for innovative enterprises from startups to Fortune 500 companies.
The NOC Manager at Arise will oversee the day-to-day management of the NOC. The NOC manager will define, develop, and enforce operating procedures for a 24x7 NOC. The manager will lead a team of NOC and outage technicians that can support the operational duties of the NOC located in the US and India. You will manage and coordinate the activities of the department in order to deliver outstanding quality and service to both internal and external customers in compliance with SLA requirements. The ideal candidate will bring a combination of hands-on management, knowledge and experience in fast paced and growing environments with a collaborating attitude.
Competitive Compensation and Benefits, which include:
When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise!
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V